As your trusted financial institution, we take your financial protection very seriously. Above all else, we want to make sure the money you keep with us is safe and protected. There are many different forms of fraud and everyone is exposed to risk on a regular basis.
Because of this, it’s important to be proactive to pick up on any activity that might indicate fraud is taking place on your account. That’s why we use Falcon Fraud Manager, the leading credit card security program in the country. Falcon Fraud Manager monitors your account and detects suspicious activity.
When potential fraud is detected, a fraud specialist will immediately contact you to verify the transaction. If they confirm with you that it is a valid charge, they will allow it to go through. If it isn’t, they may block the transaction and the card, depending on the activity. If someone is unable to get in touch with you, they might also block any future activity until the transaction can be confirmed.
Because our goal is to protect your account, there may be times when your card is blocked, but it was for a valid transaction, just one that was an abnormal purchase. We ask you to be patient with us when this happens and we promise to clear your card as soon as possible so you can continue using your card. If your card is blocked, you can call us or any of the numbers on the card or on the ‘lost or stolen card’ page.
One of the most common reasons cards get blocked is when people are traveling. If you live in Los Angeles, most of your activity will be in the Southern California area. Because of this, when traveling to a different state for the holidays or vacation, it can trigger a fraud alert because you will be using your card in a completely different area.
In order to prevent this, it’s important to let us know when you are traveling and where you will be going. There is nothing more frustrating than being on vacation (a time when you need to use your card most often), only to find that your card is blocked because of a fraud alert.
Fraud protection is more than just detecting when your credit card number has been stolen. If not addressed immediately, it can lead to larger transactions being illegally processed, money being transferred out of your account, and even identity theft. By tracking abnormal transactions, we help keep your money, account information, and your identity safe and secure.
Falcon Fraud Manager is just one way we protect your money and confidential information. If you would like to learn more, feel free to call us at 800-835-3400.